Privacy Policy

Privacy Policy: Your Data, Our Promise

At Sumbawapolres.com, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data, ensuring full compliance with Australian Privacy Laws and the Australian Privacy Principles (APPs).

WHAT INFORMATION WE COLLECT
To craft your perfect journey, we may collect the following information, always with transparency and care:

  • Information You Provide: Your name, email address, phone number, travel preferences, and any details you share through our contact forms, questionnaires, or when booking a service.
  • Automatically Collected Data: Your anonymized IP address, browser type, device information, and pages visited on our site, which helps us enhance performance and security.
  • Cookies: As detailed in our separate Cookie Policy, we use cookies to personalize and improve your browsing experience.
  • We do not collect sensitive personal information (e.g., health data, financial details, or government identifiers) through our website.

HOW WE USE YOUR INFORMATION
Your information helps us deliver a seamless and personalized experience:

  • To Communicate: Respond to your inquiries, provide requested information, and manage your bookings.
  • To Personalize: Tailor website content and travel recommendations to match your interests.
  • To Improve: Analyze site usage to enhance functionality, design, and overall user experience.
  • To Market Responsibly: With your consent, share relevant travel offers, updates, and inspirations via email or through privacy-compliant advertising platforms like Google Ads.
  • To Protect: Ensure the security and integrity of our website and your data.

YOUR RIGHTS UNDER AUSTRALIAN PRIVACY LAW
You have significant control over your personal data. You have the right to:

  • Access the personal information we hold about you.
  • Correct any inaccurate or incomplete information.
  • Request deletion of your personal data, subject to legal obligations.
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) ​​if you believe your privacy has been compromised.

DATA SECURITY & SHARING
We implement robust security measures to protect your data from unauthorized access or disclosure. We only share your information with trusted third-party service providers (e.g., booking platforms, email services) strictly necessary to deliver our services, and we ensure they adhere to equivalent privacy standards. We do not sell your personal data.

GET IN TOUCH
If you have questions about this policy, wish to exercise your rights, or want to discuss your data:

Sumbawapolres Travel Group
Address: Level 5, 28 Foveaux Street, Surry Hills, NSW 2010, Australia
Email: [email protected]
Phone: +61 1800 572 663 (Toll-free within Australia)

For comprehensive information on your privacy rights in Australia, please visit the official website of the Office of the Australian Information Commissioner (OAIC).

Last Updated: February, 2026

By using Sumbawapolres.com, you acknowledge that you have read and understood this Privacy Policy.